Testimonials

" You have always gone above and beyond to try to ensure that we place orders on time, to support continuous supply to the homes. You are always professional and so friendly and I have very much enjoyed our conversations and appreciated your kindness and understanding. Managing care homes is a very busy and demanding role. Having a supplier that takes such efforts to support us in the way that you have, makes a huge difference. And when the person calling and emailing is so diligent and friendly, as you are, it has such a positive impact. I am extremely grateful for all that you have done and it has been an absolute pleasure working with you. "

Kat

" Would like to say how the staff and management at Newline made it absolutely seamless to transition from our old supplier. Excellent support, service and products. "

Nigel

" We sincerely appreciate your responsiveness and the way you conduct business. Thanks for your support. "

SS

" Newline provide us and our homes with a personal touch and care across the board. It does not go unnoticed. We can always rely on Newline to pull through when put under high pressure situations and they do not let us down. "

Jaz

" Our school has been working with Newline for a number of years. I am very happy with the friendly and personal service that we receive from Matt our account manager. From time to time, we benchmark against other suppliers and find that Newline are always the best value for money. Delivery is quick and the office team are always efficient with invoicing and dealing with any queries. I would certainly recommend them. "

Laura

" Newline have become such a big part of our journey. The orders come as we expect, if there's ever any issues the managers and I know that we can pick the phone up and give you a call and it's sorted that same day. For example, the other day I called you at 10am to say there's a problem with the washing machine and the liquid, you were with me within the hour to discuss options to improve and resolve - this is sublime... it's a breath of fresh air as I know we'd never get this service elsewhere!! Your attention to us as a customer is unmatched and we're all extremely appreciative of you and everything you do for us. I know I've said before, Matt you are a fantastic bloke and such a credit to Newline and we're all so appreciative of what you do for us - you make my life and the managers life easier by always being on the phone or to hand. We look forward to continuing business with you and Newline. "

Luke

" Just had the delivery and wanted to say what a lovely helpful guy Alex was, really helpful, chatty and nothing was too much trouble. And he smiles a lot which at 6.30am is a good thing. Please pass on my thanks "

Sara

" Dear Newline Team, We want you to know that we sincerely appreciate the outstanding service your company has given us. We are really impressed with the responsiveness and the support we have got over the last year and cannot express how pleased we are with the outstanding service Newline provided us in such a difficult time due the global pandemic...quick and smooth service, quality and responsive. We will definitely recommend your service to others. "

Fabian

" Newline Essex sales and service is outstanding in every way, always incredibly helpful and offer the whole package in every area of the business. Always a pleasure to use their service. "

Sara

" We have used Newline Essex for many years, they have a great range of products at competitive prices. A quick email detailing what is needed is returned with options and prices quickly and in a friendly manner. Nothing seems to be too much trouble. "

Helen

" I would like to take this opportunity to say thankyou to all your staff. During the difficult times we have all had over the last few months due to Covid-19, you have been amazing. Your staff have gone above and beyond their roles and offered help and advice whenever asked a question or query. You have been exceptionally fair with all your PPE making sure we have had sufficient stock at all times, delivering the following day where possible. Once again, a huge thankyou "

Jennie & Karen

" Newline always provide exceptional customer service and go above and beyond to assist us wherever possible. Their advice and knowledge is second to none and we are grateful to have such a great partner helping us to navigate through these difficult times. Couldn’t recommend highly enough. "

Aaron

" Despite some challenging months since March, Newline have always gone the extra mile to try & keep us supplied with as much stock as possible. Even with national shortages on certain items we have only suffered a few weeks of low stock & Jane always gives us a realistic idea of when items are coming back into stock. "

Mel

" I would just like to say thank you for help and assistance during the past few months. Your advice and assistance has proved invaluable in sourcing sanitiser and other cleaning products during very difficult times "

Wendy

" I would like to thank Jane and all at Newline for their support and commitment to service during the Covid-19 period. From dealing with our minor issues and questions to making sure we were always kept informed of any new products. Thank you so much "

Steve

" We would also like to send our thanks and appreciation to Paul from Newline who, along with his staff, have worked tirelessly to keep us supplied with our usual and extra cleaning products and equipment and supplied us with all our PPE items. Paul, as always, has kept in constant contact and been a massive support to us at this time. "

Mel

" From our company we would like sincerely thank you for your kind support in this matter, the Azomax serviettes are perfect and they work very well!!!! Thank you. You and your team are doing a fantastic work!!! "

Andrea

" We would like to say a very big thank you to all of you for all your hard work; we would be lost without you. You have managed to get our supplies out to us even at short notice which reduces our ever growing worries during this crisis. Thank you again everyone at Newline and keep up the good work it means a lot to care homes like us. "

S Richardson

" We would like to say a big thank you for your speedy delivery with our visors. I was so pleased to see them especially when you had asked us to call last week of April and we haven't even got there and they were arriving. You provide such a speedy service and in a time like we are now this means a lot to us knowing you are helping to keep us safe from Covid 19. So thank you from the sales team people to delivery people to packing people and everyone one of the newline team "

Tara

" Thank you for working so hard to supply us with the so needed PPE and cleaning solutions, I know this must be so hard with all the demands and stock issues, I wanted you all at Newline to know how much it means to the staff to protect themselves and the residents from transmitting any unknown infection. I’m extremely grateful that you are doing what you can to support the community and help to fight the covid-19 pandemic. "

Rachel

" You's are all doing amazing! Thank you for still supplying our homes! "

Victoria

" I am the manager of a fully assisted sheltered housing complex of 54 apartments. I have used Newline for the last 13 years plus for all my cleaning products. Our kitchen regularly needs utensil, crockery and glassware and I found Newline’s catalogue covers those items. All products priced competitively and normally delivered the day following the order being placed. The team that answer the phones are always polite and helpful, even when I ask for unusual items. "

Andrew

Knowledge Centre